As we approach the festive season, it’s time for our amazing team to take a well-earned break and recharge for the exciting year ahead.

We’re giving them some extra time to spend with their families over the festive period. This means there might be a slight delay in responding to emails and messages during this time.

Don’t worry, though! We’ll still be processing and shipping orders throughout the festive season. Whether you’re planning a holiday makeover for your aquarium or need to restock essentials, your items will be dispatched within a few days.

Key Ordering Deadlines for Pre-Christmas Delivery:

• FREE Standard Delivery: Place your orders by 2:30 PM on Friday, 13th December.
• Next-Day Delivery (£5.99): Order by Thursday, 19th December for delivery on Friday, 20th December. Although we are shipping on Monday, 23rd December we have shortened office opening times on Tuesday, 24th December which means our team would be unable to assist with any delivery issues.

Please remember, that the festive rush, coupled with high parcel volumes with couriers, can result in delays. To avoid disappointment, we recommend ordering as early as possible to ensure your items arrive on time.

We kindly ask for your patience and understanding during this busy period. While our couriers and staff are doing their best, occasional delays or hiccups may occur. If you run into any issues, our team will be here to assist you.

Delivery Notes:

For detailed timelines and expected delivery windows with our next-day service, refer to the table below. Please note: that while next-day services are quick, they’re not infallible, and we cannot issue refunds for courier-related delays or errors.

Please Note: These opening & dispatch times are subject to change, they are dependent on courier collections and volumes of orders, we will do our best to update any changes where possible.

Lastly, a heartfelt thank you for your continued support throughout 2024. We’ve loved connecting with so many of you this year. Wishing you and your loved ones a joyful Christmas and a happy, healthy New Year!

Here’s to an amazing 2025!