Returns

Please DO NOT send the item back until you have confirmation from iQuatics LTD, as many issues can be resolved without the item being returned.

If there are any of the following issues with your order, please login into your iQuatics account and click on the returns link on the left menu.

Please Click Here to log in.

•    Incorrect order received
•    Incorrect item purchased
•    Damaged in transit
•    Faulty

The more information you supply the quicker the process of getting the problem rectified.

Please email – sales@iquaticsonline.co.uk to obtain your returns form

If you don’t receive a reply within 48 hours of the expected delivery date of a returned item please check your courier tracking to confirm that we have received the item.

If you do not have proof of delivery and a tracking number we will be unable to issue a refund if it goes missing in the post. We accept no responsibility for items lost in the post.

Postage and packaging charges: If returning an item due to receiving an incorrect order, the return postage cost will be paid by iQuatics. If you a returning the product due to ordering the incorrect item, you will have to cover the cost of postage.

iQuatics offer free delivery to our UK mainland customers, however in the event that you have purchased an item and require a refund, the original cost of postage and packaging will be deducted from the refund amount.

Item condition: If you return the product, it has to be returned in the original packaging and unused and unopened. Please make sure when returned the packaging is in fully protected condition as full refunds will not be issued on damaged returns.

If in case of a damaged item please keep the original packaging as the delivery company may require this to be sent in at a later date.

iQuatics Ltd will only take responsibility for any items once they have arrived in our depot and we have signed and checked them.

If the item is found not to be in new condition we will return it to you at your expense. For full terms and conditions please visit iquaticsonline.co.uk

Returns Timescale 

iQuatics operates a 14 day returns policy on items incorrectly ordered or no longer required, items must be returned in un-opened, un-used condition and an RMA should be in place before the items are sent back.

POSTAGE AND PACKAGING

Delivery Address: Please ensure you give your correct delivery address. Any incorrect and incomplete address risks being returned to us.  In these cases, you will be liable for a delivery charge before re-despatch.

The delivery address will be directly copied from the address provided; we take no responsibility for lost post due to incorrect postal details being supplied.

•    Proof of posting
•    Signature on delivery
•    Online confirmation of delivery

With a next day delivery we aim to deliver your item the next working day. This service is not a guaranteed next-day delivery. Delivery Times can change depending on the weather and busy festive seasons, iQuatics can not accept responsibility or provide refunds for delays to parcels outside of our control, i.e courier delays, miss-routing, etc

Larger orders will be sent out using our chosen courier services. You will be provided with a tracking number. The courier will attempt to deliver the item up to 3 times. If for some reason you are not available on the third attempt you will be charged for the return of the item to our warehouse.

International Postage
All items are tracked until they leave the UK – and in some cases on arrival in the destination country. Check the progress of your item online until it reaches the destination country’s postal service as a registered item.

Delivery is usually within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world. These times are not guaranteed.

In non-European countries a customs form needs to be filled in. iQuatics Ltd will accept no responsibility for any duty incurred by customs.

Customer Service

Any queries regarding the goods or services supplied should be made to:sales@iquaticsonline.co.uk